privacy

Privacy Policy

Privacy Policy for Nelson Travel Ltd

Last updated: 10 January 2025

At Nelson Travel Ltd, we are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the law. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website or use our services.

1. Who We Are

Nelson Travel Ltd

Email: hello@nelson.travel

For the purposes of the UK General Data Protection Regulation (GDPR), Nelson Travel Ltd is the data controller of your personal information.

2. What Information We Collect

We may collect the following categories of personal data:

Personal Identification Information: Name, email address, phone number, postal address, date of birth.

‍Booking and Travel Information: Details related to your bookings and preferences, passport details, and special travel requirements.‍
Payment Information: Credit or debit card details, billing address, and transaction history.
Technical Information: IP address, browser type, and operating system.
Usage Data: Information about how you use our website, collected through cookies and similar tracking technologies, including Google Analytics.
Marketing Preferences: Information on your preferences for receiving marketing from us and your communication preferences.

We may also collect special categories of personal data (e.g., health-related information) when necessary to fulfil your travel requirements, such as for accessibility needs.

3. How We Collect Your Information

We collect your personal data in the following ways:

‍Directly from you: When you make a booking, fill out forms on our website, subscribe to our newsletters, or contact us.‍
Through automated technologies: As you interact with our website, we may automatically collect technical and usage data using cookies, including Google Analytics (see Section 5).
From third parties: We may receive information from third-party booking agents, airlines, and other partners involved in your travel arrangements.

4. How We Use Your Information

We use your personal data for the following purposes:

To provide our travel services: To process your bookings, manage travel arrangements, and provide customer support.‍
To improve our website and services: To monitor and improve our website’s performance and enhance user experience.
For analytics purposes: To understand how users interact with our website and improve its functionality, using tools like Google Analytics.
For marketing purposes: To send you updates, offers, and promotional materials, where you have consented to receive them.
To comply with legal obligations: To fulfil legal requirements, such as anti-fraud regulations and data protection laws.
To personalise your experience: To understand your travel preferences and provide tailored services.

5. Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC, to understand how visitors interact with our website. Google Analytics collects information such as:

Pages you visit on our website
The time you spend on each page
The device and browser you us
Your geographic location (based on your IP address)

This information is anonymised and aggregated, meaning it does not directly identify you. It helps us improve our website and understand user preferences.

Google Analytics uses cookies to collect this data. You can learn more about how Google uses your data by visiting Google’s Privacy Policy: https://policies.google.com/privacy.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available here: https://tools.google.com/dlpage/gaoptout.

6. Legal Basis for Processing Your Data

We process your personal data on the following lawful bases:

Performance of a contract: When processing your bookings and travel arrangements.‍
Consent: When you have opted in to receive marketing communications or agreed to the use of non-essential cookies.
Legal obligation: When we are required by law to process your data (e.g., for accounting or legal reporting purposes).
Legitimate interest: For business development, improving services, analytics, and marketing purposes (when balanced against your rights).

7. Who We Share Your Information With

We may share your personal data with:

Service providers: Such as airlines, hotels, and other travel partners to fulfil your booking.‍
Third-party processors: Who help us manage our business, such as payment processors, IT providers, and marketing agencies.
Google LLC: As part of our use of Google Analytics.
Regulatory bodies: Where required by law, we may share your data with government authorities, such as border control and customs.

We require all third parties to respect the security of your personal data and only process it in accordance with our instructions.

8. International Transfers

Some of the third parties we work with, including Google LLC, may be located outside the UK or European Economic Area (EEA). When transferring your data internationally, we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses (SCCs) approved by the European Commission, or
Other equivalent measures in compliance with GDPR.

9. How We Protect Your Data

We have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular data security audits.

Despite our efforts, no online data transmission is completely secure, and we cannot guarantee absolute security of your data.

10. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymise it.

11. Your Rights

Under GDPR, you have the following rights regarding your personal data:

Right of access: You can request a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct any inaccurate or incomplete data.‍
Right to erasure: You can request that we delete your personal data, where applicable.‍
Right to restrict processing: You can ask us to limit the processing of your data.‍
Right to data portability: You can request that we transfer your data to another organisation.‍
Right to object: You can object to the processing of your data for direct marketing or based on legitimate interest.

To exercise these rights, please contact us at hello@nelson.travel

12. Marketing Preferences

You have the right to opt out of marketing communications at any time by:

Clicking the “unsubscribe” link in our emails, or
Contacting us at hello@nelson.travel

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. Any updates will be posted on this page, and where appropriate, we will notify you via email or our website.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: